Everything You Need to Know

Yes! We offer worldwide delivery by partnering with trusted courier services to ensure every order gets to your doorstep safely. For more delivery details and rates, visit our Shipping Policy.

No additional fees or taxes are applied for orders within the EU and USA. For other countries, customs and/or import duties are often applied once the delivery reaches its destination, and any of such fees must be paid by the addressee. Unfortunately, we have no control over these charges and cannot foresee what the relating costs might be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for more information before placing an order. You can also email us and we will do our best to help!

We accept all major credit cards as well as PayPal.

The majority of orders are processed and shipped within 1-4 business days. Please note that during holiday season shipping takes longer than usual, our current estimate is 3 to 9 business days. Check individual product status and processing time on the product page. Once the order is ready, it will be immediately shipped to your destination. For more information about shipping, please read our Shipping Policy.

The easiest way to check the status of your order is by setting up a user account. This allows you to log in and see your order fulfillment status, your order history, save addresses, and more. You can also track the shipping of your order via our Order Tracking page.

To make changes to an existing order, please email us at team@prettylinenstore.com. We apologize, but we cannot make changes to custom orders or already shipped items.

To cancel your order, please email us at team@prettylinenstore.com. We apologize, but we cannot cancel already shipped items or custom orders.

Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we will gladly take it back or exchange it for another item. We do not exchange or accept returns on final sale and last chance items, gift cards, face masks, fabric samples, Cut-to-length linen fabric, and custom orders.
Returns and exchanges can be made within 30 days of delivery. Please note that we do not cover shipping costs for items that are being returned or exchanged unless they are defective. For more details, please read our Return Policy.

Once the item is received by our team, we will send you a confirmation to the provided email address. We will issue a refund to your original payment method within 10 business days.

Still have more question? Feel free to contact us!

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